percysmith於2018年11月24日 09:20 AM發表
//I just read the T&C too. Seems cannot combine with VI points going forward. And the new scheme exclude payroll services points. This is really a disappointment.
//If we can still convert fun plus points to VI credit card points, I will do so asap. Pls keep us updated, thanks percysmith.
I already spoke to two CS. The first claimed there this change was an administrative change for which no notice is required under CBP 5.9, and they still allowed supermarket coupon conversion if I was not happy with credit card points. I could've fired off my complaint right there and then.
But I HUACAed (if only to be able to say "I spoke with your Ms. X and Mr. Y. this morning, and they both said...").
The second CS acknowledged the T&C changes and that conversion to VI was already disabled "last month"
When I brought up CBP 5.9 he first told me to contact my RM, but since I have none, agreed to put in a conversion request to management over the phone
He segregated my old points from new points (November points) (I let that pass because I still end up with the same number of VI points).
But twice mentioned there is no assurance CCB management will honour my request. I retorted I don't see how they can be compliant with CBP 5.9 if they don't honour this request
My banking points credited into VI